Frequently Asked Questions
Everything you need to know about our luxury timepieces and jewelry.
How do I determine my correct ring size?
We provide a comprehensive sizing guide on each product page. You can also order a physical ring sizer from our store or visit a local jeweler to ensure a perfect fit before placing your order.
Are your diamonds and gemstones ethically sourced?
Yes, we are committed to ethical sourcing. All our diamonds are conflict-free and comply with the Kimberley Process, while our precious metals are sourced from certified responsible suppliers.
Do your watches come with a manufacturer warranty?
Every timepiece purchased through our store includes a 2-year international warranty that covers manufacturing defects and movement issues from the date of purchase.
What is your return policy for fine jewelry?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces and bespoke commissions are final sale and cannot be returned.
How should I care for and clean my jewelry?
To maintain brilliance, we recommend cleaning your jewelry with a soft brush and mild soapy water. Avoid exposure to harsh chemicals, perfumes, and extreme temperatures, and store pieces in their provided pouches.
Do you offer insured shipping for high-value items?
Absolutely. All orders over $500 are shipped via premium couriers with full insurance and require a signature upon delivery to ensure your investment arrives safely.